During late October when we get about 400 document request forms, and in early December when we get another 500, there is a backlog. Just like you can see the college’s deadlines on Cialfo, we can, too. During these peak periods we focus on those with the earliest deadlines first. Sometimes there is a delay in sending the materials because we are waiting for a recommendation letter to be completed. Once recommendations are finished we submit the documents.
For about 90% of US colleges all documents are submitted electronically and arrive at the college almost instantaneously—although there is often a week or more lag time before the college’s website shows the documents have been processed. For a few colleges we must mail transcripts, and by international agreement, documents are considered to be on time if they are postmarked by the deadline. After the semester ends in December we will automatically submit updated transcripts to all colleges in which our students have applied.
The concerns you may have heard in the past about missing transcripts were often related to backlogs in colleges’ mailrooms. Transcript were mailed but delays in college mailrooms and in the filing of documents sometimes resulted in a two to three week backlog.
If the college has their own website to track documents you should also monitor the application there—understanding that status changes on the college website may take a week or more. If you get a note from a college saying that a piece of your application is missing, DON’T PANIC. In all likelihood, it is at the office and simply hasn’t been entered into the system yet. SAS counselors have close relationships with admission officers and can troubleshoot any problems.