Dear Faculty and Staff,

Thank you for participating in this year’s school survey. This data provides a rich quantitative complement to the listening tour you participated in during the fall. I have reviewed the results carefully, and the leadership team has blocked off time to meet to discuss our takeaways and opportunities for growth. Additionally, each division leadership team will use this data to help inform their work for the coming year. Please click here to see this year’s survey results.

Survey data, including the leadership survey, provides important feedback for us. Earlier this spring, I talked about how organizations that learn and grow the fastest almost always have an open culture of feedback. It is through sharing of feedback—whether up, down, or sideways—that we can all learn more and grow. In that regard, it was nice to see the question with the greatest positive movement from last year to this year was: “I have the opportunity to offer my ideas to school leaders.”

Overall, the survey results are very positive. One question typically used to gauge the overall sentiment toward an organization is called the Net Promoter Score (NPS). The NPS is derived from one question, “how likely is it that you would recommend Singapore American School to a friend or colleague?” Respondents who give a score of 0-6 are considered unfavorable, 7-8 are neutral, and 9-10 are promoters. You calculate the percentage of promoters and subtract the unfavorables and the final number is considered your Net Promoter Score. 

Our NPS in spring 2019 was 31. This year, we saw a significant jump with an NPS of 57, which is an extremely high score. It is a positive sign to see such growth, especially during a year where we have faced tremendous challenges as a community.

There were a number of positive takeaways from the results this year. Our top scores this year were:

    • Quality work is expected of me (97 percent of respondents answered strongly agree/agree)

    •  I feel clear about what my job is at this school (92 percent of respondents answered strongly agree/agree)

    • I have the opportunity to offer my ideas to my PLC team (92 percent of respondents answered strongly agree/agree)

    • And, bringing on the JOY, 91 percent of you agreed or strongly agreed that you enjoy your work at SAS!

While there is much to celebrate, there are also areas for us to have further discussions as we look for opportunities to improve. The three questions that were answered with the most disagreement included:

    • My PLC team provide one another feedback on their teaching (21 percent of respondents answered strongly disagree/disagree)

    • SAS helps students grow in the following way: cultural competence (19 percent of respondents answered strongly disagree/disagree)

    • I am treated fairly regardless of my race, ethnicity, religion, age, nationality, gender identity, sexual orientation, or other elements of my identity (12 percent of respondents answered strongly disagree/disagree)

These are areas that we are committed to working on and are strategic priorities that I stressed earlier this spring at the end of my listening tour. I am excited to work with you to strengthen our teacher feedback opportunities. And, I look forward to working with you and to address issues of diversity, equity, and inclusion both in our classroom instruction and our overall school culture.  

We asked many similar questions to surveys shared in previous years. Look below or click here to find a comparison between this year and last year of responses to questions that were asked in both years. 

Thank you so much for participating in this year’s school survey. 

Best,

Tom

 

Year-on-year comparison