Dear Parents,

To those who shared their thoughts in this year’s survey, thank you! I have spent significant time reviewing the results of the survey and reading the thousands of comments that were shared. This quantitative data is a wonderful addition to the comprehensive listening tour many of you participated in during the first semester. We will use the data carefully in our planning of priorities and action steps for next year. To see the complete survey results please click here.

Overall, the survey results demonstrate a positive sentiment toward the school across the community. In many important respects, survey results showed significant improvement from last year. And, they point out key areas for us to improve.  

One striking piece of data is how favorably parents view the school overall and how much this favorability has increased since last year. The method typically used to gauge the overall sentiment toward an organization is called the Net Promoter Score (NPS). The NPS is derived from one question: “How likely is it that you would recommend Singapore American School to a friend or colleague?” Respondents who give a score of 0-6 are considered unfavorable, 7-8 are neutral, and 9-10 are promoters. You calculate the percentage of promoters and subtract the unfavorables and the final number is considered your Net Promoter Score. Our NPS in Spring 2019 was 13 and we saw a significant jump this year with an NPS of 32. It is a positive sign to see such growth, especially during a year where we have faced tremendous challenges as a community.

There were a number of positive takeaways from the results this year. Several that struck me include the following:

  • Eighty-two percent of participants agree or strongly agree that SAS is preparing students for the future. This is our vision as a school and is something we will continue to strive to deliver.

  • We saw large increases in the number of parents who say:

    •  they have opportunities to provide feedback and input; 

    • the school uses financial resources wisely; 

    • they are informed about their child’s progress. 

  • Seventy-six percent of respondents said that SAS helps their child find joy in the learning process. When students find joy in learning, they become lifelong learners and that is an important measure of success. 

Our three highest-scoring questions were:

    • My child is safe at SAS (92 percent of respondents agree/strongly agree)

    • The school welcomes students, faculty, and staff from diverse backgrounds (86 percent of respondents agree/strongly agree)

    • My child is treated fairly regardless of race, ethnicity, religion, etc. (83 percent of respondents agree/strongly agree

While there is much to celebrate, there are also areas for us to have further discussions as we look for opportunities to improve. Several areas that caught my eye include:

  • While I am pleased with our progress regarding the fair treatment of every student, our goal is 100 percent. Every single student at SAS should be fairly treated regardless of their background.

  • While the percent of parents who agreed the school uses financial resources wisely increased significantly from last year, it was still low overall. 

  • In a new question this year roughly 40 percent of respondents said that their child utilizes a tutoring service. This is an area worth diving into more deeply. 

  • The results of the questions that involve our food and bus service indicate opportunities for us to work with our vendors to continually improve those experiences for our students.

  • Our three lowest scoring questions were:

    • I am satisfied with my child’s bus riding experience (21 percent of respondents disagree/strongly disagree)

    • I am satisfied with the food provided by the cafeteria (19 percent of respondents disagree/strongly disagree)

    • The school uses financial resources wisely (12 percent of respondents disagree/strongly disagree)

Thank you again for your time in responding to the survey. Look below or click here to find a comparison between this year and last year of responses to questions that were asked in both years. 



Tom Boasberg



Year-on-year comparison